AnySystem Standard 12 Month Hardware Warranty

AnySystem warranties all Sun, HP, IBM, and EMC systems and parts (unless otherwise noted) for a period of 12 months from date of purchase. Cisco items (unless otherwise noted) are warrantied for 90 days from date of purchase.

The warranty only covers hardware components used in normal circumstances under manufacturer-specified environmental conditions; hardware damaged through misuse, abuse or neglect as well as software are not covered under the warranty.

Extended warranties are available in yearly increments. Please contact your representative for information on purchasing an extended warranty or maintenance package.

Standard 12 Month Warranty Claims

If you suspect a hardware problem with your machine, please contact your sales rep. Our technicians will be glad to troubleshoot the problem with you. If it is determined that a hardware problem exists please proceed to http://www.anysystem.com/rma.html to return damaged hardware. Our warranty does not cover the cost of shipping a faulty part back to us. A replacement component will then be sent to you after the faulty part is received and audited. NOTE: Please be sure to pack items securely with enough packing material, as the warranty does not cover damage on improperly packed items. You should also insure your package with the carrier.

Missing Parts Policy

Occasionally incorrect or incomplete orders may be sent accidentally. In case your order arrives and is incomplete or inaccurate please notify us within 15 days of receipt of your order. Missing part requests may not be honored after this time period has elapsed. If you receive your package and there is an item missing, please call us as soon as possible.

Delivery of Replacement Items

All domestic replacement items are sent at no charge via FedEx Ground service. Depending on your geographical location, items for domestic US orders sent via the Free Ground service can take anywhere from 1 to 5+ business days to arrive. If you have a FedEx account number, we will be glad to ship the replacement items on your account via the service level of your choice. Our warranty does not cover international shipping for replacement items.

For Mission-Critical Environments

If your needs are time-critical, for example, require onsite support, 24x7 support, onsite spares or other custom services that are not included under our standard warranty, please speak with your salesperson for more information on an AnySystem maintenance plan that fits your needs.

What the Warranty Does Not Include

AnySystem's standard hardware warranty does NOT include the following services:

• - "Advance Exchange" i.e. replacement parts sent prior to return of the faulty component
• - Advanced telephone software support
• - Onsite troubleshooting / technical support
• - 24x7 technical support
• - Overnight shipment of replacement parts
• - Loaner systems or spare parts

Technical Support Policy

If your system arrives and does not function, AnySystem will provide technical support to assist you in getting your machine running from a hardware perspective. Once your machine is up and running (i.e. once it can successfully complete hardware diagnostics), the standard warranty does not include assistance with system usage questions (i.e.How do I), software mis-configurations, bugs or other software issues. If you require more advanced software or configuration assistance, please inquire about our consulting and software support services.

Returns Policy Overview

You may return new, unopened items sold and fulfilled by AnySystem within 14 calendar days of delivery for a full refund, less a restocking fee of 20% of the purchase price of the item(s) returned. Items must be returned in their original, unopened product packaging to qualify for return/refund. AnySystem will deduct the value of any damage incurred during the return shipment from the refund value.

We'll pay the return shipping costs if the return is a result of our error. If the return is not a result of our error, the shipping costs to ship you the product and, in the case of international orders, costs of duties and import taxes are not refundable. You are wholly responsible for all shipping costs to AnySystem, including any shipping insurance desired for the item(s). If you need to return an item, please contact us at Sales@AnySystem.com, and we will guide you through the process and provide an RMA (Return Materials Authorization) ticket number for returnable items. Returned items that do not have an RMA issued will not be accepted. The RMA number must be plainly visible on the outside of the return packaging.

You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes our bank and your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Items that are Not Returnable

AnySystem does not accept returns of the following items:

• - Any item that has not had an RMA issued within 14 calendar days after delivery.
• - Any item that is not received by AnySystem, with a valid issued RMA, within 30 calendar days after delivery.
• - Any product missing the serial number or has been opened or tampered with in any way.
• - Downloadable software products or any Service products.
• - Items purchased from sellers other than AnySystem.

Calculating Your Refund

• - Restocking fees are calculated to be 20% of the original selling price of the item being returned less any shipping charges that were included in the price of the product when originally shipped.
• - Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error will result in a minimum of a 50% reduction in the return value of the item's price.
• - If you return an item using an AnySystem prepaid return label provided by AnySystem and the reason for return is not a result of our error, the cost of return shipping will be deducted from your refund.

Receiving a Refund

We'll process your refund payment after we receive and process your return.

For items directed to our Returns Center, you can expect your refund within 4 weeks of giving your package to the return shipper (though in many cases you'll receive the refund sooner). This time period includes;

• - 5 to 10 business days for us to receive your return from the shipper

We'll notify you via e-mail of your refund once we've received and processed the returned item. If you do not receive an email from us within 4 weeks from the day you sent us your return, please e-mail us for help.

How Refunds are Issued

Credit Card Payments: If you paid by Credit Card, your refund will be to your Credit Card, within 3-5 business days after your return is processed.

Bank Account Payments: If you paid by Bank Account Payment (e.g. wire transfer, ACH, check, etc.), your refund will be to your Bank Account. This may take up to 10 business days to process after your return has been received.

AnySystem may determine that a refund can be issued without requiring a return. You will be notified in our email from our Online Returns Center if that is the case, otherwise all returns must be received as detailed in these instructions to be eligible for return payment.

Contact Information

239 Braen Avenue
Wyckoff, NJ 07481

Tel: 201-445-3122
Fax: 201-447-4321
Sales/order Info: sales@anysystem.com