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Sun Blade 1000 Maintenance
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SYSTEM TYPE: SUN BLADE 1000
| AnySystem.com Maintenance Support and Features |
24x7 Hardware Support |
8x5 Hardware Support |
Parts Only |
STANDARD* |
|
On-Site Technical Support |
YES |
YES |
NO |
NO |
|
Technical Phone Support |
YES |
YES |
YES |
YES |
|
On-Site – “Parts Depot/Crash Kit” |
YES |
NO |
NO |
NO |
|
24 Hour Helpdesk Availability |
YES |
NO |
NO |
NO |
|
On-Site Account Review |
QUARTERLY |
SEMI-ANNUAL |
OPTIONAL |
OPTIONAL |
|
Coverage Hours |
24x7x365 |
8:00am – 5:00pm EST |
NEXT DAY PARTS/SYSTEMS DROP-OFF |
8:00am – 5:00pm EST /M-F / OR |
|
Response Time |
4 hours |
4 hours |
4 hours |
4 hours |
|
Support Coverage |
24x7x365 |
8:00am - 6:00pm EST / M-F |
8:00am – 5:00pm EST / M-F |
8:00am – 5:00pm EST / M-F |
|
HOURLY RATE FOR NON-MAINTENANCE SERVICE |
$285.00 per hour (minimum 3 hours) |
$195.00 per hour (minimum 2 hours) |
$115 per hour PLUS hardware cost |
Business Hours: |
After Hours: |
ANNUAL RATE FOR MAINTENANCE CONTRACT |
Starting From: |
Starting From: |
Starting From: |
$495.00 |
$595.00 per year |
*Standard Warranty includes telephone support in the case of DOA or failed hardware. Telephone for software configuration / installation assistance is not included in the Standard Warranty.
Sun's standard policy is to attempt to provide support for hardware for up to 5 years from the last date they sell it, which is commonly called the EOL or End-Of-Life Date. After that, Sun wants you to go out and spend a whole lot of money on a brand new server even if the old one is running just fine. We don't think that makes any sense, so we've put our years of expertise to action to save you money with AnySystem's EOL Support options. Unlike Sun, our support continues for as long as you need to keep your server running. Click here to read more about our EOL Support Options
All parts are covered by our 12 Month Bumper-To-Bumper warranty. If you are unsure of the part you require, email our technical department at support@anysystem.com for assistance, as they are eager to help you. If you require a quote or delivery details please send us an email or call us at 201-445-3122.
AnySystem.com specializes in the support of Self-Maintainers!!! AnySystem's staff has the experienced staff and knowledge to assist you in being successful in providing on-site services for your IT systems.We can also provide on-site technical services for most locations that you do not have technical on-site staff.
